Payment reminders & blocking

For organisations where relations pay after receiving their invoice, Aerolync can follow up overdue invoices automatically: first with a reminder e-mail, and optionally by deactivating the relation until the invoice is paid. Both functions are off by default and are configured in Config → Settings → Finance → Payment reminders & blocking.

Whether an invoice counts as paid follows the payment status that is derived from the relation's account — so the mechanism also behaves correctly for prepaid relations, whose invoices are covered by their balance immediately.

Payment reminders

The e-mail consists of your text, followed by a fixed block with the invoice details — number, invoice date, due date, invoice amount, open amount and the payment reference — and the invoice PDF as attachment. Each invoice receives at most one reminder, and only while its payment status is still open or partial: an invoice that is paid before the threshold never triggers a mail.

Blocking on overdue invoices

Blocking uses the relation's regular Active switch (Account tab): the relation loses access to the Pilot App and disappears from the active lists — the same effect as deactivating them manually.

Automatic re-activation: as soon as the overdue invoice is covered (payment received, FIFO or matched), the relation is re-activated automatically on the next daily run. Only relations that were deactivated by this mechanism are ever re-activated; manually deactivated relations are never touched.