Follow-up and troubleshooting

How this connects to the Pilot App

The normal flight flow starts and finishes in the Pilot App:

• a departure creates the active flight state
• an arrival closes the flight

If the arrival flow is incomplete, the flight can remain visible as open.

Typical follow-up questions

This module is especially useful when staff need to understand:

• whether a flight is still ongoing
• whether a missing arrival still needs follow-up
• whether the route and aircraft on the record look correct

Typical tasks

Check whether a flight is still ongoing

1. Open Flights.
2. Look for flights with open status.
3. Review departure time, route, and aircraft.
4. Follow up if the flight should already have been closed.

Investigate a missing arrival

1. Find the flight in the list.
2. Check whether departure is present but arrival is still empty.
3. Confirm with the crew or operations desk whether the flight really ended.
4. Continue in the relevant operational module if correction is needed.

Good practice

• treat an open flight as a signal for follow-up, not automatically as an error
• use Flight register when the question is about the aerodrome record
• use Fleet overview when the follow-up becomes aircraft-specific