The Tickets tab is the main operational screen for managing a flight sales event on the day. It shows every booked ticket with passenger and flight details.
What you see
Each ticket in the list shows:
| Column | Description |
|---|---|
| Hold status | Whether the ticket is on hold, confirmed, or completed. |
| Expected departure | The planned departure time based on the slot. |
| Actual departure | The real departure time (updated during the event). |
| Flight number | The assigned flight number for this booking. |
| Number of passengers | How many people are on this ticket. |
| Linked slot | Which time slot this ticket belongs to. |
| Passenger name | The name of the person who booked. |
| Phone | The passenger's phone number for contact. |
| The passenger's email address. |
Using the Tickets tab on event day
Important
The Tickets tab is designed for active, real-time use during the event. Keep it open throughout the day, preferably on a dedicated screen.
Before the event starts
- Open the Tickets tab
- Review all booked tickets
- Check passenger counts against aircraft capacity
- Verify the departure schedule is realistic
- Note any special requirements from ticket remarks
During the event
- Keep the Tickets tab open throughout the event
- As each flight departs, update the actual departure time
- Track which flights are completed and which are still pending
- Use passenger phone numbers to contact customers if there are delays or changes
- Monitor the overall progress — are you on schedule?
After the event
- Review the completed tickets
- Verify all flights were executed
- Check for any tickets that were not fulfilled
- Use the data for post-event reporting alongside Insights
Common tasks
Contact a passenger about a delay
- Find the passenger's ticket in the list
- Use the phone number to call them directly
- Inform them of the updated departure time
Handle a walk-in customer
- Use the POS booking link from the Event tab
- Create a booking for the customer
- The ticket appears in the list immediately
Track actual versus planned departures
- Compare the expected departure column with the actual departure column
- Delays accumulate — if you are running behind, adjust expectations for later slots
Tip
Delays accumulate throughout the day. If you fall behind early, proactively communicate adjusted times to passengers waiting for later slots.
Good practice
- Have the Tickets tab open and visible throughout the event — preferably on a dedicated screen
- Update actual departure times as flights go out so you have an accurate record
- Contact passengers proactively if there are significant delays
- Use the monitor link from the Event tab for a public-facing departure board
- Review departures as the event progresses — do not wait until the end to check