The Availability control screen shows all configured kiosk devices and lets you control whether each one is active.
What you see
For each kiosk, the list shows:
- Kiosk identifier — the name or ID of the kiosk device
- Active state — whether the kiosk is currently active (available for use) or inactive (disabled)
Activating a kiosk
- Open
Kiosk - Find the kiosk you want to activate
- Switch the active state to on
- The kiosk is now available for use
Use this when:
- A kiosk is ready to use after initial setup
- Maintenance is complete and the kiosk should be operational again
- Operating hours have started and self-service should be available
Deactivating a kiosk
- Open
Kiosk - Find the kiosk you want to deactivate
- Switch the active state to off
- The kiosk is now disabled
Use this when:
- A kiosk needs maintenance or repair
- The self-service point should not be used temporarily
- Operating hours have ended and the kiosk should be turned off
- There is a reason to restrict access to the self-service point
Common tasks
Check which kiosks are active at the start of the day
- Open
Kiosk - Review the list
- Activate any kiosks that should be available for the day's operations
- Deactivate any that should not be used
Temporarily disable a kiosk for maintenance
- Find the kiosk in the list
- Switch it to inactive
- Perform the maintenance
- Switch it back to active when done
Verify kiosk status after a reported issue
- Open
Kiosk - Check the active state of the reported kiosk
- If it is active but not working, the issue is with the device itself — contact technical support
- If it is inactive, activate it if appropriate
Good practice
- Treat kiosk activation as an operational switch — only disable when you are sure the endpoint should not be used
- Check kiosk status at the start of each operational day
- Communicate kiosk downtime to users if the self-service point is normally expected to be available
- Do not leave kiosks inactive longer than necessary after maintenance is complete